Privacy Policy

Privacy Policy

1. Who We Are
Nene Valley Classics LTD is a classic car restoration and repair business.
If you have any questions about this policy or your personal data, you can contact us at:
Email: nick@nenevalleyclassics.com
Phone: 01733 208152

2. What Information We Collect
We may collect and store the following personal information when you contact us:

  • Your name

  • Your email address

  • Your phone number

  • Any information you include in your message

3. How We Use Your Information
We use your information to:

  • Respond to your enquiries

  • Provide quotes or information about our services

  • Carry out work you request

With your permission, we may also use your contact details to send occasional follow-up messages, such as reminders about vehicle servicing or related services.

4. Legal Basis for Processing
We process your personal data under the following lawful bases in accordance with UK data protection law:

  • Legitimate interests (to respond to enquiries and provide services)

  • Pre-contractual steps (when you request a quote or service)

  • Consent (for any follow-up or reminder communications)

5. Data Sharing
We do not sell or share your personal data with third parties for marketing purposes.
Your information may be processed by trusted service providers (such as email providers) solely for the purpose of running our business.

6. Data Retention
We retain personal data only as long as necessary:

  • Enquiry data is typically kept for up to 12 months after last contact

  • If you become a customer, we may retain your details for longer for record-keeping and service history

  • If you consent to follow-up communications, we may retain your contact details for that purpose until you withdraw your consent

7. Your Rights
Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict how we use your data

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the details above.

8. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

However, please be aware that the transmission of information over the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of information transmitted to us via our website, and any transmission is at your own risk.

Once we have received your information, we will use appropriate procedures and security measures to help prevent unauthorised access.

10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page.